Mobile / App
We put the questions we hear most often in one place so you can find the answer before reaching out to support. From adding bKash to your wallet and picking up where you left off on a different device, to understanding how Crash Win Builder rounds work — this page covers the account and lobby steps that matter to you.
Your 678bg account is one account across every part of the lobby. The wallet balance you see in slots is the same balance at the live dealer tables and in the sportsbook — there is no separate wallet for each area. Transaction history, support routes and account settings are identical whether you are in Dhaka Hot Slots, a live baccarat room, or placing a cricket match wager. What differs is the content: slots like Crash Win Builder run on timed round mechanics, live tables run on real dealer sessions with table limits shown on screen, and the sportsbook shows current match markets including BPL and international cricket. Switching between them takes one tap from the lobby menu — your place in one area is saved when you move to another.
Round-based games including Dhaka Hot Slots and Crash Win Builder. Each round starts and ends independently. Your bet history for every session is recorded in the account transaction log, accessible after login from the account menu.
Real dealer tables with session limits shown on the table tile before you join. Baccarat Nightlife and Sylhet Live Lobby run on live schedules. The same wallet funds your seat — no separate transfer needed between the casino and live areas.
Match markets including cricket — BPL fixtures and international matches appear as they are scheduled. Bet slip and payout records sit in the same transaction history as your casino rounds. One account covers both.
One wallet, one transaction log, one support path. bKash, Rocket and Bank Transfer are available in each area's deposit and withdrawal flow. Live chat and the help page route to the same support team regardless of which lobby section you are in.
A few things about 678bg tend to generate the most questions — not because they are complicated, but because they work differently than you might expect from other account setups. Understanding how your wallet connects to each game area, how account sessions carry across devices, and where to find live table schedules will answer most of what you need before you reach the FAQ entries below.
Your account session stays active across devices. Start a round of Football Agility on your phone and your wallet and history are right there when you switch to a browser tab on another device. No need to log back in separately on each one.
The balance you deposit via bKash or Rocket appears across slots, live tables and the sportsbook immediately. You do not move funds between sections. The single wallet view is shown at the top of the lobby after login.
The lobby groups content by category: slots, live casino, crash games and sports. Murree Mountain Slots and Sylhet Live Lobby sit in their respective categories. The category filter at the top of the lobby page is the fastest path back after a session ends.
Live chat is available from the help icon in the lobby header. You can also reach the support team by email. Both routes connect to the same team — no need to identify which game area your question is about before opening a ticket.
Most questions we receive fall into a handful of categories: wallet deposits and withdrawals using bKash, Rocket or Bank Transfer; account access and session continuity across devices; understanding how specific game mechanics work in titles like Crash Win Builder or Football Agility; and finding the right support route when something does not look right. This FAQ page is structured around those real question types rather than broad platform categories, so scanning the headings below should get you to the right answer without reading the whole page. For wallet questions, the account dashboard shows your current balance, pending transactions and full transaction history after login — that is where you verify any payment step rather than relying on a timed estimate. For game mechanics, each title shows its own rules panel before a round begins; the information there is what the game provider has published, and it is the authoritative source for that title's round structure and prize logic. For account access issues — forgotten passwords, device verification prompts, session problems — the account recovery flow is on the login page and walks through each step with the fields and instructions shown directly on screen. If none of the FAQ entries below resolve your question, live chat from the lobby header connects you to the support team.
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If the FAQ entries below do not answer your question, three support routes are open. Live chat is the fastest path for account and wallet questions during active lobby hours. Email works well for anything that needs a record — account verification steps, transaction queries, or a question about your history log. The help page in your account collects the most common self-service steps so you can often resolve the issue without waiting for a reply.
Open the chat icon from the lobby header. Live chat connects you to the support team directly. Have your account details ready — the agent will ask for your registered contact to pull up your account and transaction history quickly.
Send a message to the support email shown on the contact page. Email is the right route for account verification questions, disputes on a specific transaction, or anything where you want a written record of the response and the steps taken.
The help section inside your account covers the steps for password recovery, adding a payment method like bKash or Rocket, and reading your transaction history. Check here first — the page is kept current with the actual account flow shown in your dashboard.
The answers on this page reflect the actual account and lobby configuration at 678bg — not generic casino copy. Where an answer depends on a step you take inside your account, we point to the exact screen or field rather than giving a time estimate or a promise we cannot back. Payment availability depends on your location and local law; where eligibility applies, we say so. Game mechanics described here match what the provider publishes in the rules panel for that title.
Every account step in this FAQ reflects the actual flow shown after login — the deposit screen, the history log, the recovery path. We describe what you will see on screen rather than a generalised process, so the instructions match what is in front of you.
We name only the payment rails configured for Bangladesh use: bKash, Rocket and Bank Transfer. Availability depends on your eligible region and local law. We do not name payment methods we cannot confirm are active for your account type.
When this FAQ explains how a round works in Crash Win Builder or Football Agility, the source is the rules panel the game studio publishes inside the title. RTP figures are shown only where Microgaming, Pragmatic Play, CQ9 or Bigtime Gaming exposes them in that panel.
When a payment route, account step or game category changes in the lobby, this page is updated to match. The current state of your wallet options and account menu is always the definitive reference — open your dashboard after login to see what is live on your account now.
These are the questions we see most often from accounts in Bangladesh. Each answer points to the specific screen or step inside your account so you can act on it directly without contacting support.
Go to the deposit section in your account dashboard after login. Select bKash from the payment options shown there. The screen will display the fields, minimum amount and any verification step required for your account type. Follow the instructions shown on that screen — the process is completed inside your account without leaving the page.
Rocket is available in both the deposit and withdrawal flows for eligible accounts in Bangladesh. Open the withdrawal section of your account dashboard to see the options available to your account. The fields and limits shown there are specific to your account status — your transaction history is also accessible from the same dashboard section.
Yes. Your wallet balance carries across sessions and devices. When a session ends — whether by timeout, closing the browser, or switching devices — your balance is unchanged. Log back in with the same account credentials and your balance, transaction history and game position in titles like Dhaka Hot Slots are exactly where you left them.
Open the Crash Win Builder tile from the lobby and look for the information icon on the game screen before placing a wager. The rules panel published by the game studio loads from there. It covers the round mechanic, the prize structure and, where the provider has published it, the RTP figure. The panel is the authoritative source for that title's rules.
Open the transaction history page inside your account dashboard — it shows all deposit and withdrawal activity by date and method. If the Bank Transfer entry is not listed after logging in, contact the support team via live chat with your transfer reference number. The support team can check the status against your account record directly.
Cricket markets — including BPL fixtures and international matches — are in the sportsbook section of the lobby. Tap the sportsbook category from the main lobby menu. Current match markets are listed as they open, along with the bet slip and settlement records in your account transaction history. Availability depends on scheduled fixtures and your eligible region.